vip99d Privacy Policy

Last Updated: June 2026

1. Introduction

vip99d ("vip99d", "the Platform", "we", "us", "our") operates the online gaming platform accessible at vip99d.net, providing online casino games, sportsbook services, Toto 4D lottery, and related entertainment services to adult players in Malaysia and other permitted jurisdictions.

This Privacy Policy ("Policy") describes how vip99d collects, processes, uses, stores, and discloses personal data in connection with your use of the platform. It applies to all users who access or use any part of the vip99d platform, whether as registered account holders or as visitors browsing the site without an account.

By registering an account with vip99d, depositing funds, or continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood the practices described herein. This Policy is incorporated by reference into the vip99d Terms and Conditions, which together constitute the full agreement governing your relationship with the platform.

If you have any questions about how your personal data is handled, you may contact the vip99d Data Protection team via email at support@vip99d.net or through the live chat function on the platform.

2. Personal Data We Collect

vip99d collects personal data in the following categories depending on how you interact with the platform:

2.1 Account Registration Data

When you create a vip99d account, we collect the information you provide, including:

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify the minimum age requirement of 21 years);
• Malaysian identification card number (MyKad) or passport number;
• Residential address;
• Email address;
• Mobile phone number;
• Preferred username and account credentials (password stored in hashed form only).

2.2 Identity Verification (KYC) Data

In compliance with Know Your Customer requirements and international gaming authority standards, vip99d collects documentary evidence to verify your identity and address. This may include scanned copies or photographs of your MyKad, passport, driving licence, or a recent utility bill or bank statement showing your current residential address.

2.3 Financial & Transaction Data

When you make a deposit or withdrawal, vip99d records details of the transaction including the amount, currency, payment method, transaction reference number, timestamp, and the payment instrument details (such as your eWallet account identifier or bank account number). vip99d does not store full card numbers or banking passwords.

2.4 Gaming Activity Data

We collect records of your gaming activity on the vip99d platform, including game sessions, bets placed, results, winnings, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory compliance purposes.

2.5 Technical & Usage Data

When you access the vip99d platform, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, and referral source. This data is collected through server logs and, where applicable, cookies and similar tracking technologies.

2.6 Communications Data

If you contact vip99d customer support, submit a complaint, or otherwise communicate with us, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

3. How We Use Your Personal Data

Purpose	Data Categories Used
Account creation and management	Registration data, KYC data
Identity verification and fraud prevention	KYC data, financial data, technical data
Processing deposits and withdrawals	Financial data, KYC data
Providing gaming and sportsbook services	Gaming activity data, account data
Responsible gaming monitoring and enforcement	Gaming activity data, registration data
Customer support and dispute resolution	Communications data, account data, gaming data
Platform security and abuse prevention	Technical data, financial data
Regulatory compliance and reporting	KYC data, financial data, gaming data
Service improvement and analytics	Technical data, gaming activity data (aggregated)
Promotional communications (with consent)	Registration data, gaming activity data

4. Legal Basis for Processing

4.1 Contractual necessity. The majority of personal data processing by vip99d is necessary for the performance of the contract between you and vip99d as set out in the Terms and Conditions — specifically, to operate your account, process transactions, and deliver gaming services.

4.2 Legal obligation. vip99d is required to collect and process certain personal data to comply with obligations under applicable anti-money laundering regulations, Know Your Customer requirements, and international gaming authority standards.

4.3 Legitimate interests. vip99d processes technical and usage data on the basis of legitimate interests in maintaining platform security, preventing fraud, improving our services, and monitoring responsible gaming compliance.

4.4 Consent. Where vip99d sends you marketing communications or uses optional personalisation features, such processing is based on your freely given consent. You may withdraw consent for marketing communications at any time by updating your account communication preferences or contacting support.

5. Data Sharing and Disclosure

5.1 vip99d does not sell your personal data to third parties. We do not share your personal information with third parties for their independent marketing purposes.

5.2 vip99d may share your data with the following categories of third parties in the circumstances described:

• Payment processors and financial institutions: To facilitate deposits and withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other supported payment channels. These processors receive only the data necessary to execute the transaction.
• Identity verification service providers: To verify the accuracy of KYC documents submitted by members. These providers are bound by confidentiality obligations and process data solely on our instructions.
• Game content providers and software licensors: Game providers may receive anonymised or pseudonymised session data for the purpose of game performance monitoring and RTP verification. They do not receive personally identifiable information without a specific operational necessity.
• Regulatory and law enforcement authorities: vip99d will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory directive. We will, where legally permitted, notify affected members of such disclosure.
• Professional advisers: Legal, accounting, and audit professionals retained by vip99d may access personal data on a need-to-know basis under strict professional confidentiality obligations.

6. Cookies and Tracking Technologies

6.1 The vip99d platform uses cookies and similar technologies including local storage and session tokens to operate core platform functionality, maintain your login session, remember your preferences, and analyse platform usage.

6.2 Essential cookies are required for the platform to function and cannot be disabled. These include session authentication tokens and security cookies.

6.3 Analytical cookies collect aggregated, anonymised data about how users interact with the platform. This data helps vip99d identify performance issues and improve the user experience. You may opt out of analytical cookies without affecting your ability to use the platform's core features.

6.4 vip99d does not use third-party advertising cookies or permit advertising networks to place tracking cookies on the platform.

6.5 You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your vip99d account.

7. Data Retention

7.1 vip99d retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations.

7.2 Account registration and KYC data is retained for a minimum of five (5) years following account closure to satisfy anti-money laundering record-keeping requirements.

7.3 Financial transaction records are retained for a minimum of seven (7) years in line with standard financial record-keeping obligations.

7.4 Gaming activity logs are retained for a minimum of three (3) years for responsible gaming monitoring and dispute resolution purposes.

7.5 Where a self-exclusion is in force, vip99d retains sufficient data to enforce the exclusion for its full duration, including during any re-application period.

8. Your Data Rights

Subject to applicable law and vip99d's legitimate interests and legal obligations, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data vip99d holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to override by legal retention obligations.
• Right to restriction of processing: You may request that vip99d restricts certain uses of your personal data while a dispute is being resolved.
• Right to data portability: Where processing is based on consent or contract, you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the vip99d Data Protection team via email at support@vip99d.net or via live chat. vip99d will respond to verified requests within thirty (30) days.

9. Data Security

9.1 vip99d implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, access controls restricting data access to authorised personnel only, regular security assessments and penetration testing, and incident response procedures for data security events.

9.2 Passwords are stored using industry-standard one-way cryptographic hashing with salt. vip99d staff cannot view your password and will never ask you to provide it via email or chat.

9.3 In the event of a data security incident that is likely to result in a risk to your rights and freedoms, vip99d will notify affected individuals without undue delay and in accordance with applicable notification obligations.

10. Children's Privacy and Age Verification

The vip99d platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If vip99d discovers or is notified that an account is held by a person under 21 years of age, that account will be immediately suspended, all balances held pending investigation, and any collected data will be deleted to the extent permitted by law. If you believe a person under 21 has registered on vip99d, please contact us immediately at support@vip99d.net.

11. Third-Party Platforms and Links

The vip99d platform does not contain links to third-party websites. To the extent that vip99d integrates third-party game content or payment services, those third parties operate under their own privacy policies in respect of any personal data processed directly by them. vip99d is not responsible for the privacy practices of third-party game providers or payment processors beyond the contractual data processing obligations we impose on them as our service providers.

12. Updates to This Privacy Policy

vip99d reserves the right to update this Privacy Policy at any time. The current version of the Policy, together with its effective date, is always accessible at vip99d.net/privacy-policy. We will notify registered members of material changes to this Policy via the email address registered to their account. Your continued use of the vip99d platform following notification of a Policy update constitutes your acceptance of the revised Policy.

13. Contact and Data Protection Enquiries

For all privacy-related enquiries, subject access requests, or complaints regarding the handling of your personal data by vip99d, please contact the Data Protection team via:

• Email: support@vip99d.net (subject line: "Privacy Enquiry")
• Live chat: available 24/7 through the vip99d platform

vip99d commits to acknowledging all privacy-related correspondence within two (2) business days and to providing a substantive response within thirty (30) calendar days of receipt of a verified request.